General Services
Q: What services do you offer?
I provide one-to-one dog walks, home visits for dogs and cats, medication administration, pet taxi services to vets or groomers, and bath & blow-dry add-ons.
Q: What areas do you cover?
I currently serve Trafford.
Q: What are your operating hours?
At present, I am available on Mondays and Fridays, with plans to expand availability in the near future.
Q: Do you offer group walks?
No, I specialise in one-to-one walks, focusing on individualised care, especially beneficial for elderly, anxious, or reactive dogs. I also offer walks for up to 3 dogs from the same household if they are small and well-suited to walking together, but will never mix households.
Booking & Payments
Q: How do I book a service?
You can contact me directly via phone, email or social media to schedule your free 30 minute meet and greet. For future bookings go through the booking service on my website.
Q: What is your payment policy?
Payments are due at the time of service. I accept cash or bank transfers (bank transfers to clear before appointment)
Q: Do you charge extra for additional pets?
Yes, there is an additional charge of £5 per extra dog on the same walk from the same household.
Care & Safety
Q: Are you insured and certified?
Yes, I am fully insured, DBS checked, and Pet First Aid certified.
Q: What happens in case of an emergency?
In an emergency, I will first attempt to contact you. If unreachable, I will take your pet to your veterinary clinic and inform you as soon as possible. If it's something critical I will immediately take your pet to their vets.
Q: How do you handle keys and home security?
Your keys are stored securely, labelled without identifiable information. I prioritise your home's security and confidentiality. Alternatively you can arrange to leave your key in a safe place.
Additional Information
Q: Do you offer grooming services?
While I no longer provide full grooming services, I offer bath & blow-dry add-ons, ideal after wet or muddy walks.
Q: What is your cancellation policy?
Cancellations made at least 24 hours in advance will not incur a fee. Cancellations within 24 hours will be liable for the full charge.
Q: Do you provide updates during visits?
Yes, I can send updates, photos, or videos during visits to keep you informed and reassured. These will also be shared on social media.
Q: How do I prepare for the meet & greet?
During the meet & greet, we'll discuss your pet's routine, health, behaviour, and any specific needs to ensure the best care plan.