Booking & Cancellations:
To ensure smooth scheduling and fairness to all clients, I require at least 24 hours’ notice for any cancellations or changes to bookings. Cancellations made with less than 24 hours’ notice will be subject to pay the full fee of the service booked. No-shows will be charged in full. If I need to cancel due to unforeseen circumstances, I will provide as much notice as possible and work with you to reschedule.
Weather Policy:
The safety and well-being of your pets are my top priority. Walks will be rescheduled or replaced with indoor enrichment if temperatures rise above 26°C or fall to dangerously low levels where it may risk your pet’s health. Wet weather is not typically a reason to cancel walks unless extreme conditions make it unsafe. You’ll always be kept informed in advance of any weather-related changes.
Payment Policy:
Payments are due on the day of service unless we have agreed otherwise in writing. I accept bank transfers and cash. Regular clients may choose to settle payments weekly or monthly by prior arrangement. Invoices will be issued for your records where applicable.
Meet & Greet:
A free, no-obligation meet & greet is essential before your pet’s first booking. This allows me to get to know your pet, understand their routines, and discuss any health or behavioural considerations. It also ensures that both you and your pet are comfortable and confident moving forward.
Health & Vaccinations:
All dogs must be fully vaccinated, and up to date with flea and worming treatments. I must be informed of any existing medical conditions, injuries, or behavioural issues. If your dog is unwell, please inform me as soon as possible so we can make appropriate arrangements.
Emergency Care:
In the event of an emergency, I will contact you (or your designated emergency contact) immediately. If your pet requires urgent medical attention and I am unable to reach you, I will seek veterinary care without delay. Any costs incurred at the vet will be your responsibility.
Solo Walks & Grouping:
I provide solo walks to ensure each dog gets focused attention and a stress-free experience. However, if you have multiple dogs from the same household, I can walk up to 3 small dogs together, ensuring all pets are comfortable and manageable. Every walk is tailored to suit your dog’s age, breed, fitness, and temperament.
Data Protection & Privacy:
All personal information you provide will be kept strictly confidential and used only for business purposes related to your pet’s care. I comply fully with GDPR requirements to protect your privacy and data.